We’re looking for a Client Service Administrator to join our Occupational Health team in Aberdeen, on a full-time permanent basis. The role is based on-site in Aberdeen, working Monday-Friday during office hours.
As a Client Service Administrator, you will work closely with our Occupational Health team and other internal stakeholders, to deliver a comprehensive administrative service to our clients, suppliers, and patients.
This is an exciting, fast-paced opportunity, that will see you play a key role in a multi-disciplinary team. Previous experience of working within an administrative function in occupational health would be highly advantageous, but not required.
What you will do:
- Respond to all emails and phone calls in a timely manner, ensuring service level agreements are adhered to.
- Manage the administration of medical bookings and appointments, effectively and accurately as required.
- Share medical assessments and results to clients in a timely manner. Alongside managing the close out of case-management, as per operational procedures.
- Securely manage medical and personal documentation, ensuring paperwork is accurately completed and uploaded to the patient record system.
- Escalate any clinical diary issues for support and resolution, working to resolve any service issues with the operational teams.
- Assist with financial queries, raising purchase orders as per requirements.
About you:
- You will have an excellent knowledge of all Microsoft software, including Outlook, Word, and Excel.
- Previous customer service experience, with a desire to deliver an outstanding customer experience.
- Excellent time management, interpersonal and communication skills.
- Hold the ability to prioritise and manage workload effectively.
- Previous experience within an administrative function.