We are looking for an Administrator to join our Occupational Health team in Teesside on a full-time, permanent basis. The role is based on-site in Teesside, working Monday to Friday during standard office hours.
As an Administrator, you will provide efficient, accurate, and professional administrative support to our Occupational Health services. You will play a key role in supporting both clinical and operational teams, ensuring appointments, records, and processes are managed smoothly and to agreed standards.
The role also acts as the day-to-day point of contact for a small portfolio of lower-complexity clients, helping to ensure consistent service delivery, effective communication, and a positive client experience.
This is a predominantly administrative role, with limited client account responsibilities appropriate to smaller accounts.
What you will do
- Provide comprehensive administrative support to the Occupational Health service
- Coordinate and book occupational health appointments, including clinic-based, remote, and on-site services
- Manage clinician and technician diaries to ensure effective utilisation and service coverage
- Process referrals, medical questionnaires, reports, and associated documentation in line with agreed turnaround times
- Maintain accurate and up-to-date records within iOH and other systems
- Support the onboarding of new clients, including system setup and administrative processes
- Liaise with clinicians, technicians, and operational teams to support smooth day-to-day service delivery
- Monitor workflows and highlight delays, risks, or issues to the appropriate manager
- Ensure compliance with GDPR, confidentiality, and clinical governance requirements at all times
- Act as the routine point of contact for a small portfolio of occupational health clients
- Respond to day-to-day client queries relating to appointments, processes, and service delivery
- Monitor basic client activity and flag concerns, trends, or issues to the Operations Director
- Escalate complaints, commercial discussions, or complex service issues appropriately
About you
- Strong organisational skills with the ability to manage multiple tasks and competing priorities
- Excellent written and verbal communication skills
- High level of accuracy and attention to detail
- Confident IT skills, including Microsoft Office and database systems
- Previous administrative experience within occupational health, healthcare, or a similar environment (desirable)
- Knowledge of occupational health services and terminology (desirable)
- Experience dealing with clients in a service delivery environment (desirable)
- Awareness of service level agreements (SLAs) and turnaround times (desirable)
- Professional, organised, and reliable
- Calm, methodical, and solution-focused approach to work
- Client-focused with a strong service-driven mindset
- Able to work independently as well as part of a team
- Comfortable working in a fast-paced, operational environment